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2-3 day delivery within Canada
Free shipping at $250.00
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Shipping & Returns

SHIPPING

Refinery Clothing is excited to offer our local customers our exclusive "Refinery Rush" delivery option! Same day shipping for Edmonton, St. Albert and Sherwood Park to your door step in 3 hours or less!  Free on orders of $250 or more or only $15.00 for all other orders. Simply choose Refinery Rush at checkout and add any delivery instructions such as "specific time frame" or "front door drop off" in the comment box and we'll do the rest! This is a great option for weekend orders or if you can't make it into the store to pick up!  We hope you love it and take advantage of this amazing service! Deliveries are available between 12:00 PM and 7:00PM Mountain Standard Time. ( MST )

We also offer free shipping on Canadian orders over $250 and US orders over $500 ( before GST ) as well as flat rate shipping of $15 within Western Canada, $25 for Eastern Canada, and $30 for US orders.

All orders outside our "Refinery Rush" delivery zone will be shipped through Canada Post and are typically deliverable in 2-3 business days within Canada and 5-7 business days for US orders.

 

DUTIES & TAXES

International orders may include duties and taxes that are the responsibility of the customer. Please check with your customs website for more details.

 

RETURNS

Refinery Clothing currently accepts returns on Canadian orders only.

All mail in returns must be received within 14 days of original purchase. All items marked SALE are final sale and are not eligible for refund or store credit. We recommend using Canada Post and obtaining a tracking number when returning goods. Items received after 14 days of original purchase may be rejected and all shipping costs or loss of packages are at your expense.

Returns by mail:

  1. Email returns@refineryclothing.com to request a return form, print the form marking the details of the item(s) returned and reason(s) for the return and other required information.
  2. Enclose the return form with the merchandise to be returned in the box.
  3. Pack items safely, include your return address ship to:

    Refinery Clothing Co.

    Attn: Online Return

    14263 - 23 Avenue Edmonton, Alberta Canada T6R3E7

Please retain the tracking number for your records.

Take your package to your nearest carrier drop off location.

 

In store returns are available for online purchases and are eligible to receive store credit but must meet our in store return policy of 10 days from original purchase with original receipt.

*** Items must be returned unworn, unwashed, undamaged, unused, and with all original packaging and tags attached.***

Returned shipped items will be inspected to confirm they meet these requirements and refunds will then be issued in 3-5 business days to the payment method used to make your original purchase. Items that do not meet our return conditions will be sent back to you with details on failing to meet our return policy requirements.

For reasons of hygiene and the personal safety of our customers, we regret that the following items may not be returned: cosmetics, perfume, pierced earrings, hosiery, underwear and swimwear. Items that do not comply with this return policy will be sent back to you.

Free shipping

For CAN orders above $250

Free returns

Within 14 days

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